Returns & Exchanges

 

Refunds

At present, we are unable to offer refunds on our items. We apologize for any inconvenience, and hope to revisit our refund policy as The Keep Collection grows.

Exchange

We will gladly exchange any unused item for any reason if notified of the exchange within 14 days of receipt. If we do not receive notice of exchange within 30 days of order receipt, we cannot guarantee completion of exchange. Due to the limited availability & one-of-a-kind nature of some of our products, occasionally it will be impossible to replace specific items in an exchange. In this event, you will be issued a store credit in the amount of your original purchase, tax not included.

Exchanges are handled exclusively by The Keep Collection & our partners at Shipwire & Shipstation.